paid.support

Linux + EU + GDPR

Linux server support for teams that need answers fast

You get senior engineers who live and breathe Debian, Ubuntu, RHEL, AlmaLinux, containers, and OpenLiteSpeed. We speak your language, send VAT-ready invoices, and work on EU time.

Rapid triage for outages. Planned hardening and performance work when things are calm.

Where we help most

  • Critical incidents: web downtime, SSL issues, spikes, disk pressure.
  • Performance tuning for PHP, MariaDB/MySQL, caching layers, queues.
  • Security hardening, patching, access reviews, backup drills.
  • Migrations to fresh Debian/Ubuntu or RHEL/AlmaLinux with zero-downtime cutovers.
  • Kubernetes and container runtime issues for small clusters.
Incidents logged and summarized. GDPR-first handling across every engagement.

Fast triage

We jump on the issue, stabilize the stack, and narrate what we’re doing so you can follow along.

Bias for prevention

We leave behind checklists: patch cadence, monitoring gaps, backup restores that are actually tested.

Clear invoices

VAT-ready invoices from Panomity GmbH. No surprise add-ons or opaque “consulting units.”

How an engagement works

A simple three-step flow keeps everyone moving.

Choose your plan
1) Share context

Send logs, screenshots, or a short Loom. We sign NDAs and DPAs when needed.

2) Stabilize fast

We triage, propose the safest fix, and execute with a clear rollback plan.

3) Hand off cleanly

You get a concise summary, commands we ran, and next steps your team can own.

Example fixes we delivered recently

  • Recovered an OpenLiteSpeed cluster from a failed update and put automated config backups in place.
  • Trimmed database response times by 40% on MariaDB with query plan changes and better indexes.
  • Set up encrypted off-site backups with restore drills for a SaaS team handling EU customer data.
  • Isolated noisy neighbors in KVM to stop CPU theft and stabilized latency for the main API.

Talk to an engineer, not a bot

Email us what you are seeing. We respond during EU hours, faster with prepaid hours and priority options.

Email: support@paid.support

Location: Munich, Germany (EU time zone)

Questions teams ask us

Do you handle mixed stacks?

Yes. We routinely combine OpenLiteSpeed or Nginx with PHP-FPM, Redis, and managed databases. We document what we touch so your team can keep moving.

Can you sign a DPA?

We operate under EU law and have a standard DPA ready. Access is scoped and audited for every engagement.

How fast is the first response?

During EU business hours we usually respond within a couple of hours. Priority options and prepaid blocks let us commit to tighter windows.

Do you help after the fire is out?

Yes. We prefer to leave you with a short list of preventive fixes, not just a one-off patch.

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